FAQs - Information on Shipping and Refunds
How much is postage?
Postage is a flat rate of $7.95, or free for orders within Australia of over $125. Express Postage within Australia is $12.45.
How long does postage take?
Orders take up to 2 days to be packed and dispatched, though we do aim for next day dispatch. Then it is up to our delivery service - Australia Post . Here is our estimate of how long your parcel will take to be delivered:
Sydney - 1 to 6 business days
Other Major Cities (excluding Perth) - 3 to 7 business days
Perth, NT, FNQ and remote areas - 6 to 10 business days
How will I know my order has been posted?
You will get a shipping confirmation email sent to the email address you provided at the checkout. It will include the tracking details. Sometimes this email is sent to your spam folder, so please check all your email folders if you can't find it.
What is green shipping?
This means that when possible be reuse packaging materials. Boxes, bubble wrap and plastic air bags have all been collected from my local community and reused. Satchels are compostable and will break down and become worm food. Our tissue paper used is made from recycled materials.
It doesn't fit, can I return it?
If the tags are still on and the product has not been used then you can return it. We do not offer free returns though and you will have to pay for the postage costs to send it back to us. Please get in touch to arrange a return.
What do I do if the product received is damaged or faulty?
You will be a full refund is your product is damaged of faulty. We may require you to post it back to us (we will pay for postage) or take photo evidence. Please get in touch is something is wrong.
What is the return address?
We will let you know when you contact us, it is in Berowra, NSW 2081.
How can I contact you?
You can use the Contact Us page on our website or send an email to firstname.lastname@example.org
What payment methods do you accept?
We accept Paypal, Afterpay, Bank Deposit or credit card (VISA, Amex, Mastercard).
Where is your store located?
We are online but operate and dispatch from Berowra NSW 2081, which is in greater Sydney.
Can I pick up?
Sure, if you are near Berowra you can pick up. Selecting pick up is an option on the first page of the checkout. Pick up is free.
If I am local, can I see the products before I buy?
Yes, if you are in Berowra we can arrange this.